Returning and Exchange Policy
All sales Final
In the event you were sent the wrong order please follow the steps below
Please look over your order as soon as your receive it. If you do not receive the correct order: Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below:
☆ Time Period: MUST contact our customer service within 7 days of purchase to initiate a refund/exchange request.
☆ Guarantee Range:
1.Hair must NOT have been installed, colored, cut, or altered in any manner. Will not affect the second sales
2.The hair must be in its original bundle and not be untied at the top
3.The hair must be in its original packaging.
CUSTOM MADE ORDERS CAN'T BE EXCHANGED AND RETURNED
☆ Shipping Fee: Shipping and handling are the responsibility of the customer. The product must be sent back and the exchange shipped at your expense.
Note: We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.
Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
HOW TO MAKE AN APPLICATION FOR A REFUND/ EXCHANGE IF CORRECT PRODUCT WAS NOT RECEIVED:
- 1 . You must contact us within 7 days of receiving your order.
- 2 . Depending on the situation, we may ask you to send photos/video of the hair
- 3 . Return package must include: Your name, Your contact number, and order ID
- 4 . Exchange: Merchandise must be physically received at our corporate office and confirm all items are correct before a return can be granted.
- 5 . Refund: Merchandise must be physically received at our corporate office and all items confirmed correct before a return can be granted. Then we will refund the purchase amount of the product but not the shipping cost.
Mountain Ebony Hair
9250 Bighorn Trail
Jacksonville, Fl 32222